Terms of Service

1Agreement to these Terms

These Terms of Service (the “Terms”) are a binding agreement between RevvIQ™ (“RevvIQ”, “we”, “us”, or “our”), an AI software company based in Jacksonville, Florida, and you — whether you are a visitor to our website at revv-iq.com (the “Site”) or a dealership customer using our products (a “Customer”).

By accessing the Site, booking a demo, creating an account, or using any of our products or services (collectively, the “Services”), you agree to these Terms. If you are accepting on behalf of a dealership or other company, you represent that you have authority to bind that company, and “you” refers to that company.

If you do not agree to these Terms, do not use the Site or Services.

Customers who sign a separate written agreement with RevvIQ (such as an order form or master services agreement) are governed by that agreement where it conflicts with these Terms.

2Our Services

RevvIQ provides AI-powered software for automotive dealerships:

• RepIQ™ — AI roleplay training for dealership staff (sales, service, finance, and BDC), with scored coaching feedback for managers.
• AcquireIQ™ — desktop software that scans public marketplace listings for private-seller vehicles matching a dealer’s acquisition criteria and produces a ranked contact list.

The Services also include the Site, the RevvIQ Assistant (our AI chat widget), customer support, onboarding, and any related documentation. We may improve, modify, or discontinue features of the Services over time; if we materially reduce the core functionality of a product you subscribe to, you may cancel as described in Section 14.

Demos, trials, beta features, and early-access programs are provided “as is,” may be modified or ended at any time, and may be subject to additional terms we share with you.

3Eligibility and accounts

Subscriptions to the Services are sold only to businesses for business use — automotive dealerships and their authorized personnel. You must be at least 18 years old and able to form a binding contract to subscribe. Consumer-facing features (such as the RevvIQ Assistant) are made available to consumers by dealerships or through the Site; the Services are not directed to children under 13.

If you receive account credentials (for example, through our dealer login), you are responsible for:

• Keeping credentials confidential and not sharing accounts between individuals unless we authorize it.
• All activity that occurs under your accounts.
• Notifying us promptly at hello@revv-iq.com if you suspect unauthorized access.
• Ensuring information you give us (contact, billing, dealership details) is accurate and kept up to date.

We may suspend or terminate accounts in accordance with Section 14 (Term and termination), and may suspend or terminate free or non-subscriber accounts that pose a security risk or have been inactive for an extended period.

4Subscriptions, fees, and billing

Paid Services are sold as monthly subscriptions, priced per rooftop (each physical dealership location). Each product is priced separately, and dealer groups may receive custom multi-rooftop pricing in a separate order form. There are no long-term contracts; subscriptions continue month to month until cancelled.

• Fees and renewal: subscription fees are billed in advance each billing cycle and are due as stated on your invoice or order form. Subscriptions renew automatically each month until you cancel.
• Custom quotes: your fees are set out in the quote or order form we provide for your dealership and rooftop count. Any promotional rate applies only for the period stated in your quote and converts to the then-current standard rate afterward.
• Price changes: we may change standard pricing with at least 30 days’ notice. Continued use after the change takes effect constitutes acceptance; if you do not agree, cancel before the new price applies.
• Taxes: fees are exclusive of taxes. You are responsible for applicable sales, use, and similar taxes, excluding taxes on our income.
• Late or failed payment: we may suspend the Services if fees remain unpaid after notice and a reasonable opportunity to cure.
• Refunds: except where required by law or stated otherwise in writing, fees are non-refundable; cancelling stops future billing but already-paid periods are not prorated.

Onboarding and standard support are included with paid subscriptions unless your order form says otherwise.

5Acceptable use

You agree to use the Services only for lawful business purposes and in accordance with these Terms. You will not, and will not permit anyone else to:

• Copy, modify, distribute, sell, rent, sublicense, or lease the Services, or make them available to anyone outside your dealership without our written permission — other than using consumer-facing features of the Services as intended (for example, displaying them to shoppers on your own website).
• Reverse engineer, decompile, or otherwise attempt to derive the source code, models, or underlying components of the Services, except where that restriction is prohibited by law.
• Probe, scan, breach, or test the vulnerability of the Services, or bypass any security or authentication measure.
• Use the Services to send spam, make unlawful or unsolicited communications, or violate telemarketing, texting, or anti-spam laws (including the TCPA and CAN-SPAM).
• Upload or transmit malware, or interfere with the integrity or performance of the Services.
• Use the Services to infringe anyone’s intellectual-property, privacy, or publicity rights, or to harass, defraud, or harm others.
• Use automated scripts to scrape or harvest data from the Site, or access the Services to build a competing product.
• Misrepresent prices, fees, or vehicle information to consumers, or use the Services in violation of advertising, consumer-protection, or motor-vehicle laws applicable to your dealership.

We may investigate suspected violations and may suspend or terminate access for conduct that we reasonably believe violates this section.

6Third-party platforms and services

The Services interoperate with third-party platforms and services that we do not control — for example, public marketplace platforms such as Facebook Marketplace, OfferUp, and Craigslist (for AcquireIQ™). RevvIQ is not affiliated with, endorsed by, or sponsored by any of these platforms, and their names belong to their respective owners.

• Your use of any third-party platform is governed by that platform’s own terms and policies, and you are responsible for complying with them — including when you contact private sellers identified through AcquireIQ.
• Third-party platforms may change, restrict, or block access to their content at any time. Features of the Services that depend on third-party data may be modified or interrupted as a result, and we are not liable for those changes.
• We are not responsible for the accuracy of third-party content, including marketplace listings, seller information, or vehicle details surfaced by the Services.

Links on the Site to third-party websites are provided for convenience only; we do not endorse and are not responsible for their content or practices.

7AI features and output

The Services use artificial intelligence to generate content (“AI Output”) — for example, roleplay conversations and coaching scores in RepIQ™, vehicle rankings in AcquireIQ™, and responses from the RevvIQ Assistant on the Site.

You acknowledge and agree that:

• AI Output may be inaccurate or incomplete. It is generated from data and models that have limitations, and it should be reviewed by a person before being relied on or shown to consumers as final.
• Price and valuation figures are estimates, not offers. Price or valuation figures shown by the Services are estimates based on data supplied by the dealer (and applicable tax and fee tables where relevant). The dealer — not RevvIQ — is responsible for the accuracy of advertised prices and for honoring or finalizing any price with a consumer.
• Coaching feedback is not professional advice. RepIQ scores and feedback are training aids. They are not legal, HR, or employment advice, and employment decisions based on them are solely your responsibility.
• AI Output is not legal or compliance advice. You are responsible for ensuring your use of AI Output complies with the laws that apply to your dealership.

As between you and RevvIQ, you may use, reproduce, and display AI Output generated for your account for any lawful business purpose — including retaining RepIQ coaching reports for your internal records. RevvIQ retains all rights in the underlying Services, software, and models, and AI Output is provided without warranty as described in Section 11.

For details on how conversations with the RevvIQ Assistant are processed, see our Privacy Policy.

8Customer data and privacy

“Customer Data” means data you or your end consumers submit to the Services — for example, inventory data, leads and consumer information captured through the Services, and training activity in RepIQ™. As between you and RevvIQ, you own your Customer Data.

You grant RevvIQ a limited, non-exclusive license to host, process, and use Customer Data as needed to provide, secure, support, and improve the Services, and as otherwise described in our Privacy Policy. We may also create and use de-identified or aggregated data that does not identify you or any individual.

Where the Services collect personal information from end consumers on your behalf (for example, leads or consumer information captured through the Services on your website), you are the controller of that information and RevvIQ acts as your service provider. You are responsible for providing any required notices to, and obtaining any required consents from, your consumers — including for follow-up calls, texts, or emails your team sends to leads.

Our Privacy Policy explains how we collect, use, and protect personal information, and is incorporated into these Terms by reference.

9Intellectual property and feedback

The Services — including all software, models, designs, text, graphics, logos, and documentation — are owned by RevvIQ or its licensors and are protected by intellectual-property laws. Subject to these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable license to access and use the Services for your business purposes during your subscription — including deploying consumer-facing widgets or features of the Services on your dealership’s own websites as intended and documented. We reserve all rights not expressly granted.

RevvIQ™, RepIQ™, and AcquireIQ™ are trademarks of RevvIQ. You may not use our trademarks, logos, or branding without our prior written permission, except to accurately identify the Services you subscribe to.

Feedback

If you send us suggestions, ideas, or other feedback about the Services, you grant us a perpetual, irrevocable, royalty-free license to use that feedback for any purpose without obligation to you. We will not name you publicly as the source of feedback without your permission.

10Confidentiality

Each party may receive non-public information from the other that is marked confidential or that a reasonable person would understand to be confidential (“Confidential Information”) — for example, your inventory margins and acquisition criteria, or our pricing proposals and product roadmaps. Each party agrees to:

• Use the other party’s Confidential Information only in connection with the Services and these Terms.
• Protect it with at least the same care it uses for its own confidential information, and no less than reasonable care.
• Not disclose it to third parties other than employees, contractors, and advisors who need it and are bound by confidentiality obligations.

Confidential Information does not include information that is or becomes public through no fault of the recipient, was already lawfully known, was independently developed, or is received from a third party without restriction. A party may disclose Confidential Information when required by law, with notice to the other party where legally permitted.

11Disclaimer of warranties

We work hard to make the Services reliable and useful, but software and AI are never perfect. EXCEPT AS EXPRESSLY STATED IN THESE TERMS OR IN A SIGNED WRITTEN AGREEMENT, THE SITE AND SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

WITHOUT LIMITING THE FOREGOING, WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE; THAT AI OUTPUT WILL BE ACCURATE, COMPLETE, OR SUITABLE FOR ANY PARTICULAR PURPOSE; OR THAT THE SERVICES WILL ACHIEVE ANY PARTICULAR BUSINESS RESULT, INCLUDING ANY SPECIFIC NUMBER OF LEADS, SALES, OR ACQUIRED VEHICLES. STATISTICS AND RESULTS SHOWN ON THE SITE REFLECT EXPERIENCES THAT MAY NOT BE TYPICAL AND ARE NOT A GUARANTEE OF YOUR RESULTS.

Some jurisdictions do not allow the exclusion of certain warranties, so some of the above exclusions may not apply to you.

12Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR ANY LOST PROFITS, LOST REVENUE, LOST DATA, OR BUSINESS INTERRUPTION, ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, REVVIQ’S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES WILL NOT EXCEED THE GREATER OF (A) THE FEES YOU PAID TO REVVIQ FOR THE SERVICES IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100) IF YOU HAVE NOT PAID ANY FEES.

These limitations do not apply to a party’s indemnification obligations, your payment obligations, either party’s breach of Section 10 (Confidentiality), your breach of Section 5 (Acceptable use), or liability that cannot be limited under applicable law. Each provision of this section allocates risk between the parties and is an essential basis of the bargain between us.

13Indemnification

You will defend, indemnify, and hold harmless RevvIQ and its officers, directors, employees, and agents from and against any third-party claims, damages, liabilities, and expenses (including reasonable attorneys’ fees) arising out of or related to:

• Your Customer Data, including claims that it infringes or misappropriates a third party’s rights.
• Your use of the Services in violation of these Terms or applicable law — including advertising, consumer-protection, telemarketing (TCPA), and motor-vehicle laws.
• Prices, representations, or commitments your dealership makes to consumers, including any difference between an estimated price shown by the Services and a final transaction price.
• Your interactions with private sellers or other third parties contacted through or identified by the Services.

We will promptly notify you of any claim subject to indemnification, allow you to control the defense (with counsel reasonably acceptable to us), and reasonably cooperate at your expense. You may not settle any claim that imposes obligations on us without our prior written consent.

14Term and termination

These Terms apply from the first time you use the Site or Services and continue until terminated.

• Cancellation by you: you may cancel a subscription at any time by emailing hello@revv-iq.com. Cancellation takes effect at the end of the current billing cycle, and you retain access until then.
• Termination by us: we may suspend or terminate the Services (or your access to them) if you materially breach these Terms and do not cure the breach within 15 days of notice, if required by law, or if you fail to pay fees after notice. We may terminate immediately for serious violations of Section 5 (Acceptable use).
• Effect of termination: upon termination, your license to use the Services ends and you must stop using them (including removing any RevvIQ widgets or consumer-facing features from your website and uninstalling AcquireIQ). Upon written request made within 30 days after termination, we will make a reasonable export of your Customer Data available, after which we may delete it in the ordinary course consistent with our Privacy Policy.

Sections that by their nature should survive termination — including Sections 8 through 13, 15, and 17 — survive.

15Governing law and disputes

These Terms are governed by the laws of the State of Florida, without regard to its conflict-of-laws rules.

Talk to us first. Before filing a claim, you agree to contact us at hello@revv-iq.com and give us 30 days to work with you to resolve the dispute informally. Most issues can be sorted out this way.

If a dispute is not resolved informally, it will be brought exclusively in the state or federal courts located in Duval County, Florida, and each party consents to personal jurisdiction and venue there. TO THE EXTENT PERMITTED BY LAW, EACH PARTY WAIVES ITS RIGHT TO A JURY TRIAL AND AGREES THAT ANY CLAIM WILL BE BROUGHT ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS OR REPRESENTATIVE PROCEEDING.

Either party may seek injunctive or other equitable relief in any court of competent jurisdiction to protect its intellectual property or Confidential Information.

16Changes to these Terms

We may update these Terms from time to time. When we make material changes, we will update the “Last updated” date at the top of this page and, where appropriate, notify you through the Site or by email before the changes take effect. Changes apply prospectively. Your continued use of the Site or Services after the updated Terms take effect constitutes acceptance; if you do not agree, stop using the Services and cancel any active subscription before the changes take effect.

17General terms

• Entire agreement: these Terms, together with the Privacy Policy and any order form or written agreement you sign with us, are the entire agreement between you and RevvIQ regarding the Services and supersede prior discussions.
• Severability: if any provision is found unenforceable, it will be modified to the minimum extent necessary, and the rest of the Terms remain in effect.
• No waiver: a party’s failure to enforce a provision is not a waiver of its right to do so later.
• Assignment: you may not assign these Terms without our written consent; we may assign them in connection with a merger, acquisition, or sale of assets.
• Force majeure: neither party is liable for delay or failure to perform (other than payment obligations) caused by events beyond its reasonable control, including outages of third-party platforms, internet failures, and natural disasters.
• Independent contractors: the parties are independent contractors; these Terms do not create a partnership, joint venture, or agency relationship.
• Notices: we may provide notices through the Site or to the email address associated with your account; you may send notices to hello@revv-iq.com.
• No third-party beneficiaries: these Terms do not confer any rights on any third party.

18Contact us

If you have questions about these Terms or the Services, please contact us: